Sposable — Check a small table before trusting the story
https://sposable.com/labs/check-a-small-table/

April resolution rate: 80/100 = 80%. May: 90/120 = 75%. June: 96/120 = 80%. Requests rose (120−100)/100 = 20% from April to May. Resolution rate fell 5 percentage points; relative rate change is −6.25%, not −5%. April and May cost per request are both €10. June cost per request is unknown. More resolved requests in May did not keep pace with higher intake. Causes cannot be established from this table, and these monthly figures do not track the same cases over time.