Sposable — Adapt a message for two audiences
https://sposable.com/labs/adapt-for-two-audiences/

Internal: The booking form was down 09:00–09:40 and is now working. Three requests may not have saved. Support is investigating; affected members and cause are not yet confirmed. Suggested next step: agree how to identify and follow up on missing requests.

Member version: Our booking form was unavailable from 09:00 to 09:40 this morning and is now working again. Three requests may not have been saved. We’re investigating; we don’t yet know which requests were affected.

Both versions preserve uncertainty. Neither promises recovery or invents a support channel.